With Dossier’s digital fix for tracking competency, San Mateo Medical Center receives an excellent remedy.
Diagnosing San Mateo’s problem
The staff at San Mateo County Health needed streamlined, digital solutions that offered a faster, simpler, and more organized way to collect and store records, while reducing the risk of errors and omissions or—at the very least—misplaced paperwork. Accredited healthcare providers, of course, are subject to unannounced Joint Commission audits, known as surveys, every three years. Keeping current on compliance standards preparing for these surveys was challenging for SMMC for a host of reasons.
“They hand hold. They built whatever I had in paper form into their system. It was very self-explanatory and easy to navigate. Testing and piloting were seamless.”
Emily Weaver
Manager, Rehabilitation Department
How Dossier got San Mateo County Health up to speed
MedStar’s pharmacy department needed a cloud-based competency management solution that allowed staff to access and update information at any time, from any device and from anywhere. In just two short weeks, during the COVID pandemic, Dossier completed implementation. As one MedStar staff member said, “I absolutely love it; it’s easy to access documents!”
“We are honored to have been selected by MedStar, and we look forward to working with their organization to drive improved outcomes through high quality, competent delivery of care.”
More than
65%
Reduction of
administrative time
Seamless
Implementation
99%
Paper records
eliminated
About San Mateo Medical Center
Built in 1923 and situated in the San Francisco Bay Area, San Mateo Medical Center includes a public hospital, seven on-site clinics and six satellite clinics that serve 73,000 culturally-diverse patients.