With Dossier’s digital fix for tracking competency, San Mateo Medical Center receives an excellent remedy.

The staff at San Mateo County Health needed streamlined, digital solutions that offered a faster, simpler, and more organized way to collect and store records, while reducing the risk of errors and omissions or—at the very least—misplaced paperwork. Accredited healthcare providers, of course, are subject to unannounced Joint Commission audits, known as surveys, every three years. Keeping current on compliance standards preparing for these surveys was challenging for SMMC for a host of reasons.

San Mateo County Health pharmacy department needed a cloud-based competency management solution that allowed staff to access and update information at any time, from any device and from anywhere. In just two short weeks, during the COVID pandemic, Dossier completed implementation. As one San Mateo County Health staff member said, “I absolutely love it; it’s easy to access documents!”

“We are honored to have been selected by San Mateo County Health, and we look forward to working with their organization to drive improved outcomes through high quality, competent delivery of care.”